Refund policy

Return & Refund Policy

At MiniTrendz, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or not as described, please contact us so we can assist you.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

  • The item must be unused, unworn, and unwashed.

  • All original tags and packaging must be intact.

  • The item must be in the same condition in which it was received.

  • Proof of purchase or order details must be provided.

  • For damaged, defective, or incorrect items, photos or videos may be required for verification.

Items that show signs of wear, washing, damage caused after delivery, or missing tags may not be accepted.

Size Exchange

If you ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to stock availability.

For size exchanges, delivery or courier charges may be the responsibility of the customer unless the wrong size was sent by MiniTrendz.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.

Once the issue is verified, MiniTrendz may offer:

  • A replacement

  • An exchange

  • Store credit

  • A refund, where applicable

For verified mistakes made by MiniTrendz, reasonable return or replacement delivery charges will be handled by us.

Non-Returnable Items

We may not accept returns or exchanges for:

  • Items that have been worn, washed, or used

  • Items without original tags or packaging

  • Items damaged due to customer misuse

  • Clearance or final-sale items, where clearly marked

  • Items returned after the eligible return period

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through an available payment method. For Cash on Delivery (COD) orders, refunds may be issued through an agreed bank transfer, mobile wallet, or other available method.

Please note that original delivery charges may be non-refundable unless the return is due to an error from MiniTrendz or a defective product.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the standard return or exchange process may apply.

How to Request a Return or Exchange

To request a return, exchange, or refund, contact us with your:

  • Order number

  • Customer name

  • Reason for return or exchange

  • Photos or video, if the item is damaged or incorrect

Business Name: MiniTrendz
WhatsApp / Phone: +92 309 1495062
Address: Shop #24 LG, Usamina Tower, Rehmat Chowk, Wapda Town, Lahore, Pakistan
Email: minitrendz.pk@gmail.com 

Our customer support team will guide you through the return or exchange process.